Wan Chai · Hong Kong
Tech Solution
Consumer protection audits for fintech services that need an independent view of fair treatment before partners, regulators, or customers raise it first.
Request an audit briefingPrimary engagement
Consumer Protection Audit — a structured review of how your service presents products, collects consent, handles complaints, and treats vulnerable customers across key journeys.
You receive a findings memo mapped to consumer-protection themes, a prioritized remediation list, and interview notes from product and operations sessions. Pricing is informational; work begins after a written proposal.
Related offers
Engage a focused module or combine workstreams ahead of a product launch, partner review, or supervisory conversation.
Consumer Protection Audit
A structured review of how your fintech service treats customers across onboarding, pricing, consent, and complaint journeys.
Fair Treatment Review
Focused assessment of fairness across decisions, vulnerable-customer handling, and outcomes that customers actually experience.
Disclosure & Claims Audit
Review of product disclosures, marketing claims, and fee presentation against what the service actually delivers.
Complaint Handling Assessment
Assessment of how complaints are received, owned, escalated, and closed — including SLA ownership and root-cause feedback loops.
From teams we have supported
Fintech operators who asked us to pressure-test customer treatment before external scrutiny arrived.
Their consumer protection audit caught disclosure gaps in our onboarding flow before a partner review. We fixed the wording and the fee presentation with time to spare.Hana Cheung — Head of Compliance, digital wallet · Hong Kong
The fair treatment review was concrete — mapped to real customer journeys, not a binder of generic principles.Daniel Ng — Product lead, consumer lending app
Complaint handling assessment showed where SLA ownership broke down. We left with owners, not another abstract framework.Priya Sethi — Operations director, wealth platform
Common questions
Is this a software product?
No. Tech Solution provides consumer protection audit engagements for fintech services. We review how customers are treated across onboarding, disclosure, pricing, and complaints — we do not sell a platform on this site.
Who typically engages you?
Product, compliance, and risk leads at payments, lending, wealth, and account-opening services who need an independent view of fair treatment and consumer-facing controls before a regulator review, partner diligence, or product launch.
What do we receive?
A written findings memo mapped to consumer-protection themes, a prioritized remediation list, and — depending on the engagement — disclosure checklists, complaint-handling notes, or marketing-claims assessments.
Can we pay on the website?
No. Prices shown are informational. Work begins only after a written proposal is accepted and payment terms are agreed offline.