Fair Treatment Review
Focused assessment of fairness across decisions, vulnerable-customer handling, and outcomes that customers actually experience.
From HK$38,000 · 2–3 weeks
Who it suits
Teams that already have policies on paper but need an independent view of whether decisions, fees, and support outcomes treat customers fairly in practice.
What you receive
- Fair-treatment findings by journey stage
- Vulnerable-customer gap notes
- Outcome samples reviewed against policy intent
- Remediation priorities ranked by customer impact
Format
Document review plus targeted interviews. We sample decisions and support outcomes where available, and highlight where policy and practice diverge. Pricing is informational; engagement starts after a written proposal.