Framework
A repeatable lens for consumer protection audits: we follow the customer, not a generic compliance checklist. Each step produces evidence your product and risk teams can act on.
Map customer journeys
We identify the journeys that matter most — onboarding, credit decisions, fee changes, account closure, and complaint escalation — and agree which products and channels sit in scope.
Collect evidence
You share screens, scripts, disclosures, fee tables, complaint logs, and policy packs. We inventory what customers actually see and hear versus what policies claim.
Test fair treatment
Findings are written as a customer or supervisor would raise them: unclear pricing, weak consent, vulnerable-customer gaps, marketing claims that outrun product reality, and complaint loops without owners.
Prioritize remediation
You receive a ranked action list with owners and sequencing so disclosure, operations, and product changes stay aligned before the next external review.