Consumer Protection Audit
A structured review of how your fintech service treats customers across onboarding, pricing, consent, and complaint journeys.
From HK$52,000 · 3–5 weeks
Who it suits
Fintech services preparing for a partner diligence, product launch, or supervisory conversation who want gaps in customer treatment identified before others raise them.
What you receive
- Findings memo mapped to consumer-protection themes
- Prioritized remediation list with owners
- Interview notes from product and operations sessions
- Journey-level evidence checklist
Format
Remote and in-person sessions in Hong Kong Time as needed. We walk selected customer journeys, review evidence, and write findings in language your risk and product teams can act on. Pricing is informational; payment details are arranged after you enquire.