Customers notice fee opacity before supervisors do
Fee tables that make sense to product managers often confuse customers at the moment of commitment. In consumer protection audits, fee opacity shows up as abandoned applications, support tickets, and partner questions — long before a formal review letter arrives.
A practical fix starts with the journey, not the policy binder. Walk the screens where fees appear, note what is optional versus inevitable, and check whether the same numbers appear consistently in marketing, onboarding, and statements.
Teams that treat fee clarity as a customer-experience problem — not only a legal wording exercise — usually remediate faster and with fewer surprises.